Terms & Conditions

Order

When you place an order we will endeavour to ship within 48 hours.  Should any difficulties arise regarding your order we shall contact you immediately.


Payment & Postage

The cost of your postage is based on Royal Mail's UK Standard of First Class Small Parcel or Second Class Small Parcel plus the cost of packaging.

Delivery

Royal Mail advise that you should receive First Class Mail within one working day and Second Class Mail within two to three working days.

Right to Cancel

You have the right to cancel your order up to 14 days after it has been delivered.  You do not need to give a reason for cancelling.

Also refer to Returns Policy.

Returns Policy

You have the right to return your goods and receive a full refund if you have told us within 14 days of receiving your order that you wish to cancel.  You have 14 days in which to return the goods to us and we will refund the cost of the goods within 14 days of receiving the returned order.

You would be responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your returns go missing.

Returned goods will need to be accompanied by your email receipt, shall not have been used and shall not be in a damaged condition. 

This policy is offered in addition to your legal rights.

Refunds Policy

Under the Consumers Rights Act 2015 you are entitled to a full refund if an item is faulty, is not as described, or doesn't do what it is supposed to.

A refund may not be given where you have damaged the item or you no longer want it, for example, because it is the wrong colour etc. 

 Also refer to Returns Policy.